Shipping Policy
Effective date: 26 August 2026
At Flair NZ Limited, we aim to get your order packed and on its way as quickly as possible.
This Shipping Policy applies to orders placed through www.flair.co.nz.
Order Processing
Orders are generally processed during normal business days, excluding weekends and New Zealand public holidays.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
During busy periods, promotional events, public holidays or major sales, processing and delivery times may take a little longer than usual.
If there is an unexpected delay with your order, we will contact you where reasonably practicable.
New Zealand Shipping
We deliver throughout New Zealand using trusted courier providers.
Shipping options and charges will be displayed at checkout before you complete your purchase.
Delivery timeframes shown on our website or at checkout are estimates only and may vary depending on your location and courier network conditions.
Rural and remote addresses may take longer to reach.
Click & Collect
Click & Collect is available from our Queenstown store where this option is shown at checkout.
Please wait until you receive confirmation that your order is ready for collection before visiting the store.
Orders can be collected from:
Flair
2 Beach Street
Queenstown, New Zealand
Please bring your order confirmation when collecting your purchase.
Shipping to Australia
We currently offer international shipping to Australia only.
Available shipping options and charges will be displayed at checkout before you complete your order.
Australian delivery times may vary depending on your location, courier network conditions and customs processing.
Customers are responsible for any customs duties, import taxes, tariffs, brokerage charges or other fees imposed by Australian authorities where applicable.
These charges are not included in Flair’s product prices or shipping charges unless otherwise stated.
Customs processing may also cause delays outside our reasonable control.
Delivery Timeframes
Any delivery timeframe provided by Flair is an estimate rather than a guaranteed delivery date unless we specifically agree otherwise.
Courier delays can occasionally occur due to circumstances including:
Under the Consumer Guarantees Act 1993, products must still be delivered within the agreed timeframe or within a reasonable timeframe where no specific delivery time has been agreed.
Tracking Your Order
Where tracking is available, tracking details will be emailed to you after your order has been dispatched.
Tracking information may take some time to become active after the parcel has been collected by the courier.
If you have not received tracking information or have concerns about your delivery, please contact us at:
hello@flair.co.nz
Delivery Addresses
Please ensure your shipping address is complete and accurate before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at hello@flair.co.nz.
We will do our best to update the address before dispatch, but we cannot guarantee changes can be made once an order has entered the fulfilment or courier process.
Where an incorrect or incomplete address provided by the customer results in a parcel being returned to us or requiring redelivery, additional reasonable shipping charges may apply.
Authority to Leave
If you choose or authorise an Authority to Leave option, your parcel may be left unattended at the nominated delivery location.
Please choose a safe and secure location.
Where a parcel has been delivered in accordance with your Authority to Leave instructions, our ability to recover the parcel may be limited.
Nothing in this section limits any rights you may have under the Consumer Guarantees Act 1993 or other applicable consumer law.
Missing or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at hello@flair.co.nz with your name and order number.
We will investigate the delivery with the courier on your behalf.
Where Flair has arranged delivery, we remain responsible for ensuring your order is delivered within the agreed or a reasonable timeframe as required by applicable New Zealand consumer law.
If an order is confirmed as lost in transit, we will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances and product availability.
Damaged Deliveries
Please inspect your order when it arrives.
If your parcel or products arrive damaged, contact us as soon as possible at hello@flair.co.nz and provide:
We will assess the issue and provide an appropriate remedy in accordance with our Returns Policy and applicable consumer law.
Please retain the packaging until we have assessed your request, as the courier may require photographs or further information.
Returned-to-Sender Parcels
If an order is returned to Flair because:
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An incorrect or incomplete address was provided
-
Delivery was repeatedly unsuccessful
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The parcel was not collected
-
The recipient could not be located
we will contact you once the parcel has been returned to us.
Where the return was caused by information or circumstances within the customer’s control, additional delivery charges may apply if you would like the order sent again.
If you choose a refund instead, reasonable shipping costs already incurred may be deducted where permitted by law.
This does not apply where the return was caused by an error by Flair or the courier for which Flair is responsible.
Changes or Cancellations
If you need to change or cancel an order, contact us as soon as possible at hello@flair.co.nz.
We will do our best to accommodate your request, but once an order has been packed or dispatched we may not be able to change or cancel it.
If your order has already been dispatched, our Returns Policy will apply.
Consumer Rights
Nothing in this Shipping Policy excludes, restricts or modifies any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable consumer law.
Contact Us
If you have any questions about shipping, Click & Collect or your order, please contact:
Flair NZ Limited
Email: hello@flair.co.nz
Store: 2 Beach Street, Queenstown, New Zealand
